Full course description
Welcome to Customers & Quality Planning! Engineers often move into assignments such as Quality Engineer, Quality Manager, Project Quality Leader, etc. as they progress on their career path. While the typical engineer may understand portions of the quality management system in their organization, they may not have had the opportunity to learn what is involved in an effective approach to quality planning for the customer and the Advanced Product Quality Planning (APQP) process. Learning these systematic approaches for quality planning can enhance your value to the organization. Leading or managing the quality team in an organization involves understanding the characteristics and requirements for quality management systems. The importance of systematically insuring customer requirements are identified and met is a priority function of a quality management system. Customers and Quality Planning provides engineers and managers with the information necessary to understand the essentials for advanced quality planning and planning for customers. This class will help you prepare for a job in quality engineering or quality management; or, if you’re already in such a position it will help you be more successful. As an engineer you may be called upon to participate on a quality planning team and this class will give you the knowledge and tools to be more effective. Customers and Quality Planning is intended to provide practical information that will enable you and your organization to understand and develop a systematic and effective approach to quality planning to meet customer requirements that will benefit your team, your business, and your customers.